The deal, in language you can actually check.

Last updated 20 October 2026

1. Who this is between

These terms are between OneAMS (“we”, “us”) and the organization that opens an account (“you”, “your association”). By creating an account or using the service, you agree to them.

2. What we provide

Association management software for agreed member, chapter, dues, event, communication, governance, member-portal, and WordPress-connected workflows. The exact production capabilities, migration scope, customer responsibilities, and acceptance evidence are written into a launch plan before implementation begins.

We will keep the service running and improve it. We will not remove a capability you are relying on without telling you first.

3. Your account

• You are responsible for what happens under your administrators’ accounts, including who you grant access to.
• Keep credentials secret. Tell us promptly if you think an account has been compromised.
• You must have the right to store the member data you upload, and to send the email you send through us.
• One account is for one association. Chapters and affiliated bodies are supported within an account rather than by sharing one login.

4. Acceptable use

Do not use OneAMS to send unsolicited bulk email, to store data you have no right to hold, to break the law, or to attack the service or other tenants. We may suspend an account that is actively causing harm, and we will tell you why.

5. Your data is yours

You own your association’s data. We do not claim any licence over it beyond what is needed to run the service for you — storing it, displaying it back to you, sending the messages you tell us to send, and backing it up.

You can export the core package yourself, whenever you want. Some module records export from their own screens; anything outside the current self-service package is available through a no-fee assisted export. Coverage is described on the privacy page. We do not use an incomplete export as lock-in.

6. Payments

What you pay us

Your subscription fee, its billing interval, and the size and service scope it covers are stated in your association’s written agreement with us before any charge is due; there is no list price to discover afterwards. Billing starts at your accepted go-live, not when implementation begins. A larger federation, more chapters, or a materially different migration is scoped and quoted separately in writing before work starts. Where your association holds a different written agreement with us, that agreement governs.

What your members pay you

Your association can take online payments from its members and donors by card or US bank account through Stripe. OneAMS is the merchant of record for those payments and pays them out to your association’s own Stripe account, which your association opens and controls.

Two fees are deducted from each online payment before it reaches your association’s account. The first is Stripe’s processing fee, exactly as Stripe charged it for that payment: its standard rate for a card or a US bank account, including the extra percentage Stripe charges for a card issued outside the US. The second is the OneAMS fee, a percentage of the payment shown on the Getting paid page, which pays for Stripe’s charges to OneAMS for operating your payment account and payouts, and for chargebacks that cannot be recovered. Your association’s plan or written agreement may set a lower OneAMS fee or none. The OneAMS fee applies only once someone who can act for your association has accepted it on the Getting paid page. Neither fee is returned when a payment is refunded. Payments collect in your association’s Stripe account and are paid out to its bank account weekly.

Your association is responsible for refunds, chargebacks and disputes arising from its members’ and donors’ payments, including Stripe’s processing and dispute fees on them. When a payment is refunded or disputed, your association authorises OneAMS to recover the amount and those fees from its Stripe account balance, from future payouts, or by debiting the bank account linked to that Stripe account, together with Stripe’s fee for that debit (1.5% of the amount debited), and returns any amount a dispute decided in its favour gives back. The person who connects your association’s account confirms this on its behalf. OneAMS responds to disputes with the payment processor and asks your association for any evidence that the payment was genuine.

Payments your association receives through its own offline methods, such as bank transfer, Zelle, cheque, or cash, are recorded in OneAMS as before.

Third-party costs

Stripe’s processing fees and the OneAMS fee are the cost of online payments. They are deducted from each payment as described above and are not billed separately. WordPress hosting, your domain, and email delivery are billed to you by those providers, not by us. We disclose the ones your written scope depends on before you commit to them.

Tax

Prices exclude any sales tax or VAT that may apply. You are responsible for the tax treatment of what you charge your own members.

7. Your launch

Every association we take on gets the same implementation deal, written down before work starts:

• White-glove migration of the source data and records named in the launch plan is included. Unsupported formats or entities are documented before acceptance, not after.
• Two scheduled onboarding sessions, and founder-led email support under the response targets in section 8.
• You review a private staging copy and your volunteers try the real work in it before anything is promoted. Nothing is charged until you accept the go-live; if you decide not to switch, you owe nothing.
• Your fee and the size and service assumptions behind it are set out in writing before the go-live. Any change to either comes with written notice and a conversation.
• We ask for a monthly feedback call while you settle in, and a case study once you are live and happy. Both are requests, not conditions — declining either changes nothing about your price or your service.
• If we discontinue the service, you owe nothing further and we help you migrate off.

8. Availability, honestly

OneAMS is a new product. We are not going to offer you an uptime SLA we have no operating history to back, because a number invented for a sales page is worth nothing on the day it matters.

What we will commit to: we monitor for faults, we fix them as a priority over new features, and we tell you when something has gone wrong rather than waiting to be asked. If you need a contractual SLA before your board can approve, talk to us — the answer may be that we are not the right fit yet, and we would rather say so.

Founding-customer operating targets are to acknowledge a critical outage, suspected data exposure, or blocked core launch workflow within one business day, and an ordinary support request within two business days. These are response targets, not guaranteed resolution or uptime terms, unless your written agreement says otherwise.

9. Ending it

You can leave whenever you like. Monthly plans can be cancelled any time and run to the end of the paid month. Annual plans run to the end of the paid year; we do not auto-renew you into a year you did not intend without notice beforehand.

We may end an account for non-payment after telling you, or immediately for the kind of active harm described in section 4. In every case you keep the ability to export your data for at least 30 days.

If we ever discontinue OneAMS, you get at least 90 days’ notice, a pro-rata refund of anything prepaid, and help getting your data out.

10. Liability

The service is provided as it is. We do not promise it will be uninterrupted or error-free, and we are not liable for indirect or consequential losses. Our total liability in any twelve-month period is limited to what you paid us in that period.

Nothing here limits liability that cannot lawfully be limited. In particular, this section is not an attempt to disclaim our obligations as a processor of your members’ personal data under the privacy page.

You are responsible for your own records. Keep your own exports: the only copy of your association’s history should never live in one company’s database, ours included. Ask us for the current backup coverage and restoration-drill evidence; we will not describe a control as tested until that exercise has been completed.

11. Changes to these terms

We will email account administrators at least 30 days before any change that materially affects you. If you do not accept it, you may cancel before it takes effect and we will refund the unused part of what you have paid.

12. Governing law

These terms are governed by the laws of the State of Florida, and its courts have exclusive jurisdiction over any dispute.

13. Contact

OneAMS — the contact form, or hello@oneams.ai. A person reads it.