The deal, in language you can actually check.
What we provide, what we charge for, who owns what, and what happens when either side wants out. Short on purpose.
This is a plain-language document written to be read, not to be impressive. It has not yet been reviewed by a lawyer. If your board needs a counsel-reviewed agreement or a signed DPA before it can proceed, email hello@oneams.ai and we will tell you honestly where that stands rather than pointing at a badge.
1. Who this is between
These terms are between OneAMS (“we”, “us”) and the organization that opens an account (“you”, “your association”). By creating an account or using the service, you agree to them.
2. What we provide
Association management software for agreed member, chapter, dues, event, communication, governance, member-portal, and WordPress-connected workflows. During the founding programme, the exact production capabilities, migration scope, customer responsibilities, and acceptance evidence are written into a launch plan before implementation begins.
We will keep the service running and improve it. We will not remove a capability you are relying on without telling you first.
3. Your account
- You are responsible for what happens under your administrators’ accounts, including who you grant access to.
- Keep credentials secret. Tell us promptly at hello@oneams.ai if you think an account has been compromised.
- You must have the right to store the member data you upload, and to send the email you send through us.
- One account is for one association. Chapters and affiliated bodies are supported within an account rather than by sharing one login.
4. Acceptable use
Do not use OneAMS to send unsolicited bulk email, to store data you have no right to hold, to break the law, or to attack the service or other tenants. We may suspend an account that is actively causing harm, and we will tell you why.
5. Your data is yours
You own your association’s data. We do not claim any licence over it beyond what is needed to run the service for you — storing it, displaying it back to you, sending the messages you tell us to send, and backing it up.
You can export the core package yourself, whenever you want. Some module records export from their own screens; anything outside the current self-service package is available through a no-fee assisted export. Coverage is described on the privacy page. We do not use an incomplete export as lock-in.
6. Payments
What you pay us
An accepted founding association pays no OneAMS subscription fee for its first twelve months. Its post-founding rate, size/service assumptions, and price protection are confirmed in writing before the free period begins. Permanent public list prices are not currently published; see the founding programme. Any future paid customer receives its price and billing interval in writing before a charge is due.
What your members pay you
The current founding offer records payments your association receives through its own offline methods, such as Zelle, cheque, or cash. Production online card or ACH collection is not currently included. If we add it to your written scope, the payment provider’s fees and terms will be disclosed before activation; your association remains the merchant of record and OneAMS takes no percentage unless a later written agreement says otherwise.
Tax
Prices exclude any sales tax or VAT that may apply. You are responsible for the tax treatment of what you charge your own members.
7. The founding programme
If your association joins as one of the first ten founding associations, then in addition to everything above:
- The agreed OneAMS launch scope has no subscription fee for twelve months from the accepted go-live date. No card is required for the founding period.
- White-glove migration of the source data and records named in the launch plan is included. Unsupported formats or entities are documented before acceptance.
- We ask for a monthly feedback call while you settle in, and a case study once you are live and happy. Both are requests, not conditions — if you decide against the case study, you keep the free year.
- After twelve months you move to a founding rate, confirmed in writing before the free period begins. Its protection lasts for as long as the written size and service assumptions remain the same.
- If we discontinue the service during your free year, you owe nothing and we help you migrate off.
8. Availability, honestly
OneAMS is a new product. We are not going to offer you an uptime SLA we have no operating history to back, because a number invented for a sales page is worth nothing on the day it matters.
What we will commit to: we monitor for faults, we fix them as a priority over new features, and we tell you when something has gone wrong rather than waiting to be asked. If you need a contractual SLA before your board can approve, talk to us — the answer may be that we are not the right fit yet, and we would rather say so.
Founding-customer operating targets are to acknowledge a critical outage, suspected data exposure, or blocked core launch workflow within one business day, and an ordinary support request within two business days. These are response targets, not guaranteed resolution or uptime terms, unless your written agreement says otherwise.
9. Ending it
You can leave whenever you like. Monthly plans can be cancelled any time and run to the end of the paid month. Annual plans run to the end of the paid year; we do not auto-renew you into a year you did not intend without notice beforehand.
We may end an account for non-payment after telling you, or immediately for the kind of active harm described in section 4. In every case you keep the ability to export your data for at least 30 days.
If we ever discontinue OneAMS, you get at least 90 days’ notice, a pro-rata refund of anything prepaid, and help getting your data out.
10. Liability
The service is provided as it is. We do not promise it will be uninterrupted or error-free, and we are not liable for indirect or consequential losses. Our total liability in any twelve-month period is limited to what you paid us in that period.
Nothing here limits liability that cannot lawfully be limited. In particular, this section is not an attempt to disclaim our obligations as a processor of your members’ personal data under the privacy page.
You are responsible for your own records. Keep your own exports: the only copy of your association’s history should never live in one company’s database, ours included. Ask us for the current backup coverage and restoration-drill evidence; we will not describe a control as tested until that exercise has been completed.
11. Changes to these terms
We will email account administrators at least 30 days before any change that materially affects you. If you do not accept it, you may cancel before it takes effect and we will refund the unused part of what you have paid.
12. Governing law
These terms are governed by the laws of the State of Florida, and its courts have exclusive jurisdiction over any dispute.
13. Contact
OneAMS — hello@oneams.ai. A person reads it.